Social Media Helps Baptist Reach Out to Customers,
Launches the Baptist Medical News Network
(Live Webinar on Pediatric Stomach Issues Held May 19 at www.mbhs.org/mednewslive)
Jackson, Miss. – May 8, 2009 - Baptist has created a new section on its website called “Baptist Medical News Network” at www.mbhs.org/mednews. It’s a place where all press releases, surgical videos, community seminars, employee news and other news regarding Baptist Health Systems can be stored. Eventually, the site will have the capability to allow discussion boards for the various posts.
“We find more and more people searching for health information via the Internet and are working to increase Baptist’s visibility on web search engines such as Google, Yahoo and others,” said Baptist Media Relations Manager Robby Channell. “Our Medical News Network page is a place to store all external communication information. We can upload everything from event photos to videos of medical procedures.”
Launching this section of the website was timely. Baptist recently signed up with Twitter, launched a YouTube channel, and created a Facebook page. Videos are uploaded to iTunes as well. Channell said he is not sure what to expect from embracing social media. “Besides, what is ‘social media’ anyway?” Generally, it’s a set of Internet tools enabling a group of people with common interests to connect with one another to learn, play, work, organize and socialize.
“From our research, social media is where we need to head. It’s an outreach tool. Even though we still want to direct people to our website, we are now putting our information right in front of a customer,” said Channell. “And, it’s people who want to be our customer because they sign up to be our friend, fan, member, or follower. It is our intent to not only connect with our existing customers, but connect to new and younger people who are interested in their health.”
Baptist started by launching Women’s Health Inside Out weekly podcast series in November 2006 with 157 listeners. In April 2009, there were 903 listeners.
“This was something unique we wanted to try since we were opening a new women’s facility and rebranding our women’s services,” explained Channell. “It was just the tip of the iceberg where we focused on audio interviews with clinicians and then dabbled into video podcasts known as vodcasts. Now, we are uploading surgical procedures to YouTube as well.”
Now, Baptist is hosting live webinars. Baptist Public Relations Coordinator Rhonda McRae interviewed Baptist Nutrition Manager Amy Dent, RD, LD, on how to get ready for swimsuit season for its first live webinar on April 23, 2009. Approximately 20 people tuned in to view and listen over their computer.
“This is something new for Baptist we wanted to test. A key feature of a webinar is its interactive elements,” added Channell. “It’s the ability to give, receive and discuss information in real time. People can email questions during the live broadcast.”
The next live webinar will be May 19, 2009, featuring Pediatric Gastroenterologist April Ulmer, MD, discussing common digestive issues for infants, children and teenagers. To view, visit www.mbhs.org/mednewslive at 12:15 pm central standard time.
Baptist is still delivering health information the traditional way by distributing press releases and ads to television, newspapers, radio and magazines. It’s just new tools Baptist is using to connect with healthcare consumers searching for health information online.
“I come in to the office with my cup of coffee focusing on the topic I need to ‘tweet’ about for the day. What does Baptist need to communicate to its Facebook fans? Then, which surgical procedure can we upload to YouTube?” Channell concluded. “I wake up wondering how to use the World Wide Web to let people know Baptist is a resource for wellness and staying healthy.”
For more information, visit www.mbhs.org/mednews. Search for Baptist Health Systems on Facebook. Other social media site direct links are
http://twitter.com/baptistmednews
http://www.youtube.com/baptistmednews
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